Build · from $1,997
Get the Business Out of Everyone's Head.
When processes live only in people's heads, the business has a single point of failure in every role. SOPs fix that.
Done-with-you SOP creation for your most critical business processes. Up to 8 documented SOPs with video walkthroughs, written into the format your team will actually follow.
Up to 8 SOPs. 4 video walkthroughs. Done with you.
This is not a template handoff. Every SOP is written around your actual business processes, documented in a format your team can follow and update.
Process audit (60 min)
Identify the highest-leverage processes to document first — the ones most commonly dropped, repeated incorrectly, or dependent on one person.
SOP drafting (async)
Erica drafts up to 8 SOPs based on the audit. Each includes objective, roles, step-by-step instructions, decisions, and escalations.
SOP walkthrough (90 min)
Review all SOPs together. Edits and clarifications made live. Final versions approved before recording.
4 video walkthroughs
Recorded walkthroughs for the four most complex SOPs — screencast format with narration, usable for onboarding.
Team training (45 min)
Live session with your team walking through the SOP library, how to use it, and how to update it as the business changes.
30-day post-delivery
Email support for questions, minor revisions, and usage clarification within 30 days of the final handoff.
Up to 4 hours and 15 minutes of live time.
Larger SOP libraries take more live time. The exact number of sessions may vary slightly based on scope.
SOP drafting happens between sessions — Erica writes independently and brings complete drafts to the review session. You are not writing SOPs during the calls.
Process audit
Identify and prioritize the processes to document.
SOP drafting (async)
Erica drafts all SOPs independently.
Review and edits
Walk through all SOPs, refine, approve for recording.
Video walkthroughs (async)
Erica records 4 screencasts for the most complex SOPs.
Team handoff
Live team training on the SOP library and how to maintain it.
Session lengths in minutes. Max 4h 15m live total (excluding async work).
Up to 8 SOPs in one engagement.
The base engagement covers up to 8 SOPs across one business unit or function. Final scope confirmed at discovery based on process complexity.
Common SOP types included in the base scope:
- Lead intake and qualification
- Client onboarding
- Follow-up and pipeline management
- Weekly team rhythm and reporting
- Invoicing and payment processing
- Project delivery workflow
- New hire or contractor onboarding
- Offboarding and transition handoff
- Content or deliverable review process
- Customer or client communication standards
SOPs requiring deep technical documentation or specialized compliance review may be scoped separately. Confirmed before work begins.
Before you book
What format are the SOPs delivered in?
SOPs are delivered in a shared Google Doc library — editable, organized, and accessible to your team. Format includes objective, roles, step-by-step process, decision points, and escalation path. Video walkthroughs are hosted in Google Drive or Loom.
What if I have more than 8 processes to document?
The base engagement covers up to 8 SOPs. Additional SOPs beyond the base scope are quoted separately. The audit session is designed to prioritize the highest-leverage 8 first.
Do I need to already know what my processes are?
No. The audit session surfaces the key processes from your current operations. If you already have a list, that is helpful — but it is not required to start.
Who writes the SOPs — Erica or me?
Erica drafts all SOPs independently between the audit and review sessions. You review, refine, and approve. The writing is not collaborative — it is done for you and then reviewed together.
What if my team does not follow the SOPs after delivery?
That is a governance and accountability question, not an SOP quality question. The SOP Library is the documentation layer. Accountability structure — how you track and enforce it — is addressed in the Freedom OS Membership if you want ongoing support for implementation.
Your next step
Stop rebuilding the wheel every time someone asks how something works.
From $1,997. Done-with-you. Up to 8 SOPs delivered.
Secure checkout · From $1,997 · Scope confirmed before work begins